Privacy Policy

Last Updated: 2026-08-18

Privacy at a Glance

What we collect: Account details, identity verification, payment info, and technical device data.
Why we collect it: To manage your account, process withdrawals, prevent fraud, and ensure legal compliance.
Who sees it: Internal authorized staff and essential partner service providers (payments/security). We never sell your data.
How long we keep it: For the life of your account plus the timeframe required by law in Malaysia.
Your control: You can request access, correction, or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how qq88asia collects, uses, and protects your information when you use our website and services. This policy applies exclusively to our platform and services provided to users in Malaysia.

Please note that this policy does not apply to third-party websites, external payment gateways, or other platforms you may visit after leaving our site. We strongly recommend reviewing the privacy policies of any third-party services you interact with.

2. Personal Information We Collect

To provide a secure and seamless gaming experience, we collect the following categories of data:

Account & Identity

Information provided during registration to create your account and verify your identity.

Verification Documents

Documents used for KYC (Know Your Customer) processes to prevent fraud and verify age.

Payment Data

Details necessary to process deposits and withdrawals via our partner payment providers.

Gaming Activity

Records of your bets, transaction history, and game preferences to manage your account.

Technical Data

IP addresses, browser type, device identifiers, and operating system for security and optimization.

Communication Records

Correspondence sent to our support team to resolve queries or report issues.

3. How We Collect Data

We gather information through three primary channels:

Directly from You: Information you enter when registering, updating your profile, or contacting support.
Automatically: Data collected via cookies and server logs as you navigate our site.
Partner Providers: Information received from trusted third-party partners, such as payment processors or identity verification services.

4. Why We Use Data

Your data is processed for the following essential purposes:

Account Management: To create, maintain, and secure your user profile.
Financial Transactions: To facilitate deposits and ensure fast, accurate payouts.
Security & Compliance: Verifying age and identity, preventing multi-accounting, and detecting fraudulent activity.
Service Optimization: Personalizing your experience and improving website performance.
Legal Obligations: Meeting regulatory requirements applicable to gambling operators.
Marketing: Sending promotional offers only to users who have provided explicit consent.

5. When We Share Data

We do not sell your personal information to third parties. We only share data with:

Service Providers: Technical partners who handle payments, KYC verification, and infrastructure hosting.
Legal Authorities: When required by law or to comply with a legal process in Malaysia.

6. How We Protect Data

We implement robust security measures to safeguard your information:

Encryption: Use of industry-standard encryption for data in transit.
Access Control: Strictly limited internal access to personal data on a need-to-know basis.
Payment Isolation: Sensitive payment details are handled by secure, isolated provider systems.
Monitoring: Continuous system monitoring to detect and prevent unauthorized access.

7. Cookies and Tracking

We use cookies to enhance your experience and maintain site security. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your circumstances, you have the following rights regarding your data:

Access & Correction: Request a copy of your data or correct inaccuracies.
Deletion & Portability: Request the removal of your data or its transfer to another service.
Objection & Consent: Object to specific processing or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on our Support page. Please be aware that we are legally required to retain certain data even after account closure to comply with anti-money laundering and gambling regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we keep data only for the period required by applicable law in Malaysia to satisfy legal, auditing, or regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove the associated data.

Parents or guardians who believe a minor is using our platform should report this immediately through our Support channels.

11. Cross-Border Transfers

To provide our services, some of our technical and payment partners operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly to stay informed.

13. Contact Us

If you have any questions or concerns regarding your privacy or the handling of your personal data, please reach out to us through the official contact methods listed on our Support page.